Gaming on matbet should always be fun — never stressful, never harmful. We give every Filipino player the tools, information, and support they need to stay in control and enjoy the experience the right way.
Our Commitment
At matbet, we believe that online gaming is one of the most exciting forms of entertainment available to Filipino players today — from the thrill of spinning slots to the strategy of live casino games. But we also know that for some players, gaming can become more than just a pastime.
Responsible gaming means playing with a clear head, a set budget, and a time limit. It means treating every peso you wager as the cost of entertainment — not as an investment or a way to recover losses. matbet is fully committed to supporting every player in maintaining that healthy relationship with gaming.
We work in alignment with PAGCOR's responsible gaming framework and provide practical tools directly inside your matbet account so you can set limits, take breaks, or step away entirely — all without judgment and all at no cost.
Treat every session as a leisure activity with a fixed budget — like going to the movies or eating out. When the budget is gone, the session ends. That's the matbet way.
Losses are a normal part of gaming. Chasing them with bigger bets is one of the most common signs of problem gambling. If you find yourself doing this, it's time to take a break.
It's easy to lose track of time when you're deep in a session. Set a timer before you start and stick to it — matbet's session time tools can help you do exactly that.
No game, bonus, or jackpot is worth your mental health, your relationships, or your financial stability. matbet's support team is here whenever you need to talk.
Player Protection Tools
matbet gives you four powerful tools to manage your gaming activity. All of them are free, instant, and available directly from your account settings.
Under Philippine law and PAGCOR regulations, online casino gaming is strictly restricted to individuals who are 21 years of age or older. This is not just a platform rule — it is a legal requirement.
matbet verifies the age of every player during the registration and KYC process. Any account found to belong to a person under 21 will be immediately closed, all winnings forfeited, and deposited funds returned to the originating payment method.
If you are a parent or guardian and believe a minor has accessed the matbet platform, please contact our support team immediately at [email protected] — we will act on it right away.
If you share a device with minors, use your device's built-in parental controls or browser restrictions to prevent access to gaming sites. Always log out of your matbet account when you're done playing.
Never share your matbet username or password with anyone, including family members. Your account is registered to you personally and is non-transferable under matbet's Terms & Conditions.
Enable a PIN, fingerprint, or face lock on your phone or tablet. This is the simplest way to prevent unauthorised access to your matbet account when your device is unattended.
Open conversations about gambling with young people in your household. Explain that online gaming is for adults only and that real money is involved. Education is the most powerful protection.
Know the Signs
Problem gambling can affect anyone — regardless of age, income, or how long they've been playing. Recognising the early signs is the first step toward getting help.
Self-Assessment
This quick self-assessment is not a clinical diagnosis — it's a personal check-in. Be honest with yourself. If you answer "yes" to several of these questions, consider using matbet's responsible gaming tools or reaching out for support.
Step-by-Step Guide
Self-exclusion on matbet takes less than two minutes. Here's exactly how to do it. Once activated, the exclusion takes effect immediately — no waiting period, no questions asked.
External Support
matbet is not the only source of support. These organisations provide free, confidential help for problem gambling in the Philippines.
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees all licensed gaming operations in the Philippines and provides responsible gaming resources for Filipino players. PAGCOR's responsible gaming program includes player education, self-exclusion coordination, and support referrals.
Visit the PAGCOR official website for more information on their responsible gaming initiatives.
The NCMH provides mental health services across the Philippines, including support for behavioural addictions such as problem gambling. Their crisis hotline is available to anyone experiencing mental health difficulties related to gambling or other issues.
NCMH Crisis Hotline: 1553 (toll-free, available 24/7)
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. Meetings are held in Manila, Cebu, Davao, and other cities across the Philippines.
Free peer support — no fees, no registration required.
matbet's own customer support team is available around the clock via live chat on the platform. If you need to activate a responsible gaming tool, discuss a concern about your gaming behaviour, or request self-exclusion, our team is trained to assist you with care and without judgment.
Email: [email protected]
Healthy Habits
These simple habits can make a big difference in keeping your matbet experience positive, enjoyable, and well within your control.
Decide in advance how much you are comfortable spending each week on gaming — and treat it like any other entertainment expense. Once that budget is used, stop for the week. Never use money set aside for rent, bills, groceries, or savings.
Treat gaming like any other scheduled activity. Set specific times for playing and stick to them. Avoid gaming late at night when you're tired, or during work or study hours. A structured approach keeps gaming in its proper place.
Avoid gaming when you're stressed, upset, or going through a difficult time. Emotional states can cloud judgment and lead to impulsive decisions. Gaming should be something you do when you're relaxed and in a good headspace.
Review your matbet transaction history regularly. Seeing your actual spending in black and white is one of the most effective ways to stay aware of your habits. Your account history is always available in your matbet account settings.
Winning is exciting — enjoy it. But losses are equally normal and expected. The house edge means that over time, losses are part of the game. Accept them as the cost of entertainment, not as a reason to keep playing until you win it back.
If gaming is starting to feel like more than just fun, talk to a friend, family member, or professional. Keeping concerns to yourself makes them harder to manage. Opening up is a sign of strength, not weakness — and it's the first step toward getting things back on track.
Ready to Play the Right Way?
Join thousands of Filipino players who enjoy matbet responsibly every day. Set your limits before you start, play within your means, and keep the experience exactly what it should be — pure entertainment. Remember: 21+ only, and always play responsibly.
21+ only · PAGCOR-aligned · Play responsibly · matbet.cc