matbet Frequently Asked Questions

matbet requires Know Your Customer (KYC) verification before processing your first withdrawal. Accepted government-issued IDs include:

• PhilSys National ID
• Philippine Passport
• Driver's Licence (LTO)
• UMID (SSS or GSIS)
• Voter's ID
• PRC Professional ID

Upload a clear photo or scan of your chosen ID along with a selfie holding the document. Verification is typically completed within 24 hours. Your date of birth must confirm you are 21 or older — accounts belonging to minors will be closed immediately.

No. matbet strictly allows one account per person. Duplicate accounts are detected automatically and will result in the suspension of all associated accounts and the forfeiture of any bonuses or winnings. If you've forgotten your login details, use the "Forgot Password" option on the login page or contact our support team — there's no need to create a new account.

Go to the matbet Login page and click "Forgot Password?" below the login form. Enter the email address registered to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email, check your spam or junk folder. For further help, reach out to our 24/7 live chat support.

Log in to your matbet account and go to Account Settings via your profile icon. You can update your mobile number, email address, and communication preferences there. Note that your full legal name and date of birth cannot be changed after KYC verification — these are locked to your verified identity. If there is a genuine error, contact support with supporting documentation.

matbet supports a wide range of payment options popular with Filipino players:

• E-wallets: GCash, PayMaya (Maya), ShopeePay
• Online banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: USDT (TRC-20), Bitcoin (selected accounts)

GCash and PayMaya are the fastest options for both deposits and withdrawals, with most transactions processed in under 10 minutes.

The minimum deposit on matbet is ₱100 for most payment methods including GCash and PayMaya. Some bank transfer methods may have a higher minimum of ₱500. There is no maximum deposit limit for standard accounts, though high-volume deposits may trigger additional verification checks as part of our responsible gaming and anti-money laundering procedures.

Withdrawal processing times vary by method:

• GCash / PayMaya: Usually within 10–30 minutes after approval
• BPI / BDO / Metrobank: 1–3 business days
• Cryptocurrency: 30 minutes to 2 hours depending on network congestion

All withdrawals go through a brief security review before processing. First-time withdrawals may take slightly longer as KYC verification is confirmed. The minimum withdrawal amount is ₱200.

matbet does not charge any fees on deposits. For withdrawals, matbet also does not impose platform-side fees. However, your payment provider (e.g., your bank or GCash) may apply their own transaction charges — these are outside matbet's control. We recommend checking with your payment provider for their current fee schedule.

Common reasons for a delayed or rejected withdrawal include:

• KYC verification has not been completed
• Active bonus wagering requirements have not been met
• The withdrawal account name does not match your registered matbet name
• Unusual account activity flagged for security review
• Incomplete or expired payment method details

If your withdrawal has been pending for more than 24 hours, contact matbet support via live chat with your transaction reference number and we'll resolve it promptly.

matbet offers a welcome bonus for new players on their first deposit. The exact bonus amount and structure may vary depending on current promotions — check the Promotions page after logging in for the latest offer. Welcome bonuses are subject to wagering requirements, which means you need to play through the bonus amount a specified number of times before withdrawing bonus-derived winnings. Always read the full bonus terms before claiming.

A wagering requirement (also called a playthrough requirement) means you must bet a total amount equal to the bonus multiplied by the stated number before you can withdraw winnings derived from that bonus. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently to wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for details.

No. Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the applicable wagering requirements are fully met. If you request a withdrawal before completing the wagering requirements, the bonus and any bonus-derived winnings will be forfeited. Your original deposit amount (real money balance) can still be withdrawn at any time, subject to standard withdrawal processing.

Yes. matbet rewards regular players through a tiered loyalty program. As you play, you accumulate points that unlock higher VIP tiers — each tier comes with better reload bonuses, faster withdrawal processing, dedicated account managers, and exclusive promotions. Filipino players from Manila, Cebu, Davao, and across the country are eligible. Log in to your account and visit the Loyalty section to see your current tier and progress.

matbet offers a diverse library of games to suit every type of player:

• Slots: Hundreds of titles including classic 3-reel slots, video slots, and progressive jackpots
• Fishing Games: Popular arcade-style titles like All-Star Fishing
• Bingo: Fast-paced bingo rooms with multiple ticket options
• Treasure & Adventure Slots: Featured titles like Treasures of Aztec
• Live Casino: Real-time games with live dealers including baccarat, roulette, blackjack, and Pinoy-favourite games
• Table Games: Digital versions of poker, blackjack, and more

New games are added regularly — check the matbet Casino page for the latest additions.

Absolutely. matbet is fully optimised for mobile play. The platform runs smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit matbet.cc on your phone's browser, log in, and start playing. For the best experience, use a stable internet connection (WiFi or LTE/5G). You can also save the matbet site to your home screen for quick one-tap access.

Yes. All games on matbet use certified Random Number Generator (RNG) technology, which ensures every spin, card draw, and game outcome is completely random and independent of previous results. Our game providers are audited by independent testing laboratories to verify fairness. The Return to Player (RTP) percentage for each slot game is displayed in the game's information panel — this tells you the theoretical long-term payout rate.

If a game freezes or you lose connection during a round, don't worry — matbet's system records the state of every game session. Simply refresh your browser or reopen the game. In most cases, the game will resume from where it left off. If a bet was placed before the disconnection, the round will be resolved automatically and the result credited to your account. If you notice any discrepancy, contact support with the game name, approximate time, and your account details.

matbet operates in alignment with PAGCOR (Philippine Amusement and Gaming Corporation) responsible gaming guidelines and uses industry-standard security measures to protect all players. The platform uses SSL encryption across all pages to protect your personal and financial data. Your account information is stored securely and never shared with third parties without your consent, in accordance with our Privacy Policy.

matbet takes responsible gaming seriously. The following tools are available free of charge to all players directly from Account Settings:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit
• Session Time Limits: Define how long each gaming session can last
• Cool-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion: Close your account for 6 months, 1 year, 3 years, or permanently

For more information, visit our Responsible Gaming page. If you are concerned about your gaming habits, the National Center for Mental Health (NCMH) crisis hotline is available at 1553, toll-free and 24/7.

Under Philippine law and PAGCOR regulations, online casino gaming is strictly restricted to individuals who are 21 years of age or older. matbet verifies the age of every player during the KYC process. Any account found to belong to a person under 21 will be immediately closed, all winnings forfeited, and deposited funds returned. If you believe a minor has accessed the platform, contact our support team immediately at [email protected].

Two-factor authentication adds an extra layer of security to your matbet account. To enable it, go to Account Settings > Security and toggle on Two-Factor Authentication. You can choose to receive your verification code via SMS to your registered mobile number or via an authenticator app. We strongly recommend enabling 2FA — it significantly reduces the risk of unauthorised access even if your password is compromised.

To self-exclude, log in to your matbet account, go to Account Settings > Responsible Gaming > Self-Exclusion, choose your preferred exclusion period (6 months, 1 year, 3 years, or permanent), and confirm with your password. The exclusion takes effect immediately and cannot be reversed before the chosen period ends. During self-exclusion, you will not receive any marketing communications from matbet. For a broader exclusion across all gaming platforms, contact PAGCOR directly for national self-exclusion options.

matbet's customer support team is available 24 hours a day, 7 days a week. You can reach us through:

• Live Chat: The fastest option — click the chat icon on any page of the matbet website
• Email: [email protected] — responses within 2–4 hours

Our support agents are fluent in English and Filipino, so feel free to write in whichever language you're most comfortable with.

If you encounter a technical issue or believe a game has produced an incorrect result, contact matbet support via live chat as soon as possible. Please have the following information ready to help us investigate quickly:

• Your matbet username or registered email
• The name of the game and the game provider
• The approximate date and time of the issue
• A screenshot or screen recording if possible
• The round or transaction ID (visible in your game history)

All reported issues are logged and investigated. If an error is confirmed on our end, affected accounts are credited accordingly.

matbet's primary platform language is English, tailored for Filipino players across the Philippines — from Metro Manila and Cebu to Davao, Iloilo, and beyond. Our customer support team can assist in both English and Filipino (Tagalog). The platform interface is designed with Filipino-English users in mind, so navigation and game instructions are clear and easy to follow regardless of your location in the country.

If you wish to permanently close your matbet account, contact our support team via live chat or email at [email protected]. Before closing, ensure you have withdrawn any remaining real-money balance. Please note that permanent account closure is different from self-exclusion — a closed account cannot be reopened. If your reason for closing is related to problem gambling, we strongly encourage you to consider self-exclusion first, which preserves the option to return after a cooling-off period.